9200 Rue Meilleur, 5th floor
Montreal, Québec H2N 2A5
Canada
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@blackmapletrading.com. If your return is accepted, we’ll send you a return shipping authorization number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at:
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site uses "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Black Maple Trading Co. collects and uses Users personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
-To personalize user experienceWe may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
-To improve our SiteWe continually strive to improve our website offerings based on the information and feedback we receive from you.
-To process transactionsWe may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
-To administer a content, promotion, survey or other Site featureTo send Users information they agreed to receive about topics we think will be of interest to them.
-To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Changes to this privacy policy
Black Maple Trading Co. has the discretion to update this privacy policy at any time. When we do, . We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Black Maple Trading Co.
www.blackmapletrading.com
9200 Meilleur, 5th floor Montreal, QC, H2N 2A5
info@blackmapletrading.com
This website is operated by Black Maple Trading Co. (“BMTC") .
By visiting this Store and/or purchasing any BMTC product, including but not limited to, apparel and accessories (the “Products”) through https://blackmapletrading.com/ (the “Store”), you agree that BMTC may collect, use, process and share certain personal information for the Store management purposes, in accordance with its privacy policy described below.
Orders made on the Store are processed by BMTC and Shopify and are governed by their respective privacy policies. Shopify privacy policy is available at: https://www.shopify.com/legal/privacy .
BMTC PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared by BMTC when you visit or make a purchase from the Store. “We”, “us”, “ours” refers to BMTC.
1. PERSONAL INFORMATION WE COLLECT
When you visit the Store, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Store, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Store, and information about how you interact with the Store. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Store, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Store.
Additionally when you make a purchase or attempt to make a purchase through the Store, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
Finally, if you choose to receive our newsletters, the personal information you have provided us for such purpose, including your email address (the “Marketing Information”), will allow us to send you messages regarding new Products, updates, features, contests and events that may be of interest to you in connection with the Products and the Store. You may opt out at any time.
When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information and Marketing Information.
2. HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Store (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Store (for example, by generating analytics about how our customers browse and interact with the Store, and to assess the success of our marketing and advertising campaigns).
3. SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use BigCommerce to power our online store--you can read more about how BigCommerce uses your Personal Information here:https://www.bigcommerce.com/privacy/ .
We also use Google Analytics to help us understand how our customers use the Store -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We do not share, sell (as this term is defined under applicable privacy laws, such as the California Consumer Privacy Act) or disclose your personal information except as described in this privacy policy.
4. DO NOT TRACK
Please note that we do not alter our Store’s data collection and use practices when we see a Do Not Track signal from your browser.
5. YOUR RIGHTS
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. You may also oppose to its processing or request the limitation of its processing, if applicable, or withdraw your consent, should it be applicable. If you would like to exercise this right, please contact us through the contact information below. Please note that the withdrawal of your consent will not compromise the lawfulness of the processing of your personal data done in the past.
You may withdraw your consent at any time or object to the receipt of newsletters of advertising emails by following the steps detailed in such communications.
In case of a request, you must confirm your identity, as well as provide your contact information, the subject of your request, and the personal information concerned. We reserve the right to ask you for other information to confirm your identity.
We will correct, update, or delete your personal information or cease or limit its processing, as requested, and in accordance with our legitimate interests. Please note that if you choose to delete your personal information, you may no longer have access to your Store account and/or past purchases.
You may also contact your local data protection authority for any questions relating to the collection and use of your personal information.
Please note that we may retain your personal information required to resolve disputes, enforce our Terms of Service, protect our legal rights, and comply with technical and legal requirements regarding the Store. We reserve the right to reject deletion requests if there is a legal obligation to retain the personal information due to legal claims or as required by our contractual obligations.Additionally, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Store), or otherwise to pursue our legitimate business interests listed above, or because you have provided us with your consent, where applicable.
Additionally, please note that your information will be transferred outside of the European Union to our trusted partners, including to Canada, and the United States on our own servers. Some of our third-party partners, or the payment processors you wish to use for your Store purchases, may be located in other countries outside the European Union. By using the Store, you agree that your personal information may be processed by such third-parties in countries that may not offer the same degree of data protection as your country.
6. DATA RETENTION
When you place an order through the Store, or subscribe to our newsletters and/or events , we will maintain your personal information for our records unless and until you ask us to delete this information. This retention is the minimum required period in order to provide the services contemplated by BMTC.
7. CHANGES
We reserve the right to change this privacy policy at any time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If we change the Policy, we will post the changes on the Store, or any other appropriate location so that you are fully informed of such changes. Any changes to the privacy policy will take effect thirty (30) days after being posted. Your continued use of the Store will be deemed as an acceptance of the changes to the policy.
8. SECURITY
We value the security of your personal information and take reasonable contractual measures to ensure that our subcontractors and partners adequately protect your personal information and treat it solely for us and for the purposes set out in this privacy policy. Nevertheless, we cannot guarantee the safety or security of any personal information.
9. THIRD PARTY SERVICES
The Store may contain advertisements or links to third-party websites such as Twitter, Facebook and/or YouTube. The presence of these links on the Store does not constitute an approval, an authorization or an affiliation with the website in question. If you click on these links or use the services of a third party, you will leave the Store and you must consult the privacy policy of the website in question before sharing your personal information.
Certain products and/or services may be offered to you as part of our Store in partnership with third parties and you may be required to provide personal information to them in order to register and access their products or services. The identity of these third parties will be indicated at the time of registration. If you choose to register, you will transmit your personal information to these third parties and their treatment will be subject to their privacy policy.
We are not responsible for the use of your personal information by such third parties and we cannot guarantee the same data protection practices.
10. CHILDREN
WE DO NOT KNOWINGLY COLLECT OR REQUIRE THE PERSONAL INFORMATION BELONGING TO CHILDREN. IF YOU ARE 13 YEARS AND LESS, OR BELOW THE MINIMUM APPLICABLE AGE IN COUNTRIES WHERE THIS AGE IS GREATER THAN 13 YEARS, DO NOT SEND YOUR PERSONAL INFORMATION TO US.
The Store may contain advertisements concerning our products or services or those of third parties. When we truly know that users are 13 and under, no behavioural advertising will be displayed to these users in the Store.
11. CONTACT US
For more information about our privacy practices, to make a privacy requests, if you have questions, or if you would like to make a complaint, please contact us by email at info@blackmapletrading.com
Monday - Friday, 10am - 6pm ET
Call - 1-888-492-2477
SEND AN EMAIL